Luxury Crew accounts are issued by your employer or dispatch administrator — drivers and station managers do not sign themselves up. Deleting an account is therefore handled as part of offboarding, and you can request it in either of two ways.
Open the app or the website, go to your account menu, and choose Request account deletion. Your administrator is notified immediately and will confirm once it is done.
Email scheduling@luxurycrew.travel from the address on your account, with the subject “Account deletion request”. We will verify your identity with your dispatch administrator before acting on it, which is why the request has to come from you rather than from anyone who knows your address.
Records of the trips themselves are kept. A completed trip is a business and billing record: it has been invoiced to an airline, and it may be needed for tax, audit or dispute purposes. Those records remain after your personal details are removed, so they no longer identify you by name or contact details.
If you believe a specific record should be removed as well, say so in your request and we will review it.
Requests are actioned within 30 days, and usually within a few business days.