Privacy Policy

Luxury Crew is a private operations tool for our own staff, our drivers, and the airlines we serve. Accounts are issued by us; there is no public sign-up. If you do not hold an account, we hold no personal information about you through this service.

We are not a consumer service and we do not sell anything to the public. Airline crew members being transported are not users of this platform; a crew member’s name may appear on a trip record so the driver knows who they are meeting.

• Account information — your name, email address, phone number, role, and the stations you are assigned to. Provided by you or by your station manager when your account is created. Phone numbers let dispatch and station managers reach you about a trip; we do not send automated text messages.
• Location, at specific moments — when a driver starts or completes a trip, the app records the device’s location at that moment. See the section below; this is the disclosure most people care about and it deserves its own explanation.
• Trip and operational records — trips assigned to you, when you started and completed them, reports you submit, and, for station managers and administrators, invoices and schedules.
• Device notification identifiers — a push token issued by Apple or Google, so we can send you a notification. It identifies a device, not a person, and we use it for nothing else.
• Crew details on trip records — the names and passenger counts an airline sends us for a trip, so the driver meeting them knows who to expect.

We do not use advertising, analytics, or third-party tracking software of any kind. We do not build profiles, we do not track you across other apps or websites, and we do not sell or rent personal information to anyone.

Location is collected only from drivers, and only at the moment a driver taps to start or complete a trip. It records where the pickup or drop-off happened, which is how we confirm service to the airline and resolve questions about what occurred.

We do not track location in the background. The app does not follow you when it is closed, when the screen is off, or between trips. There is no continuous trail of your movements, because we do not collect one.

Location is never requested from station managers, administrators, or airline users.

You can decline. If you refuse the permission, or turn it off later, you can still start and complete trips normally — the trip simply records no location. Location is not a condition of doing your job.

We send notifications about trips assigned to you, schedule changes, and items needing your attention. These are operational messages, never marketing. You can turn them off in your device settings, though you may then miss a trip.

To operate the service and for nothing else: to assign and coordinate trips, to tell you about work that concerns you, to confirm that trips happened and bill our airline clients for them, to support you when something goes wrong, and to keep the platform secure.

We share personal information only with service providers who process it on our behalf, under contract, and only as needed to run the platform:

• Supabase — database hosting and sign-in
• Vercel — application hosting
• Apple and Google — delivering push notifications to your device
• SendGrid — sending email, including invoices

We share trip information with the airline whose crew the trip serves, because that is the service we provide them.

We may disclose information if legally required, and we may transfer it as part of a merger or sale of the business. Beyond that, we do not share it, and we never sell it.

Trip and invoice records are retained while they are needed for operations, billing, tax, and legal purposes. Location points attached to trips are kept with the trip record. Account information is retained while your account is active.

Access is restricted by role, so you see only what your job requires. Data is encrypted in transit and at rest by our hosting providers. No system is perfectly secure, and we do not claim otherwise, but we treat operational and personal data as something to protect rather than something to accumulate.

You can ask us what we hold about you, ask us to correct it, or ask us to delete your account and personal information. Requests go to scheduling@luxurycrew.travel, or you can use the account deletion request page.

Some records must be kept even after an account is closed — completed trips underpin invoices already issued to our clients, and we have tax and legal obligations to retain them. Where that applies we remove or de-identify your personal details and keep only the operational record.

If you live in California, the CCPA gives you the right to know what personal information we collect and why, to request deletion, to request correction, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined by the CCPA, and we have no financial incentives to offer for your data. Use the contact address above to exercise any of these rights.

This is a workplace tool and is not directed at children. We do not knowingly collect information from anyone under 18. Every account belongs to an adult employed by or contracted to Luxury Crew Transportation or one of our airline partners.

If we change this policy we will update the date at the top. Material changes affecting how we handle your information will be communicated through the platform.

Questions about this policy, or about the information we hold: scheduling@luxurycrew.travel

Luxury Crew Transportation LLC